Privacy policy.

Who we are

We are Tradestoq Ltd, a company registered in England & Wales. We operate the website tradestoq.co.uk and are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact us at privacy@tradestoq.co.uk.

What data we collect

When you browse our site, place an order, request samples, or contact us, we may collect the following information:

• Your name and contact details (email address, phone number, delivery address)
• Payment information (processed securely by our payment provider — we do not store full card details)
• Order history and preferences
• Browsing data including pages visited, time on site and referring URL
• Device and browser information collected via cookies

Why we collect it

We use your personal data to:

• Fulfil and deliver your orders
• Send sample packs you have requested
• Provide customer support and respond to enquiries
• Improve our website, products and services
• Send you order updates and, where you have opted in, marketing communications
• Comply with our legal and regulatory obligations

We process your data on the basis of contractual necessity (to fulfil your order), legitimate interest (to improve our services) and, where applicable, your consent.

How we store it

Your data is stored on encrypted, UK-based servers. We retain personal data only for as long as necessary to fulfil the purposes described above, or as required by law. When data is no longer needed we securely delete or anonymise it. We regularly review our data retention practices to ensure we hold only what is necessary.

Third parties

We share your data only with trusted third parties who help us run our business:

• Payment processors — to securely handle your transactions
• Delivery couriers — to ship your orders and samples
• Email service providers — to send order confirmations and, where consented, marketing emails

We never sell, rent or trade your personal data to any third party. All our partners are contractually bound to process your data securely and only for the purposes we specify.

Cookies

We use essential cookies to keep the site working (for example, your basket and session) and analytics cookies to understand how visitors use the site. For full details, please see our cookie policy.

Your rights

Under UK data protection law you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no compelling reason to keep it
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest or direct marketing

To exercise any of these rights, please email us at privacy@tradestoq.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Your continued use of the site after any changes constitutes acceptance of the updated policy.